KISS - A must read for SotA Community | Shroud Unlimited

Myrcello
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KISS - A must read for SotA Community Jul 19, 2015 8:22:14 GMT Mordecai likes this

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Post by Myrcello on Jul 19, 2015 8:22:14 GMT

Hello all.

I always try to see the good in everyones intention. Also i can see the mistakes that have been done in Shroud of the Avatar Community Management.
I do not see the evil intentions and evil spirits some conclude out of it.

At the end i regard all what has happend to the SotA Community as a result of "Not knowing better, false pride, thinking of knowing better, not being open, miss or bad communication, unexperience".
I am not talking about the "Game Creation Feedback" I am talking about the Community Management Feedback Shroud of the Avatar has received"

I did find this wonderful "Gem". It is a true "Gem".

It is about the famous Band "KISS" and "The Die-Hard-Fans".

If you read this article you will find 100% a copy paste of the SotA Community Forum and what has and is happening.

And it is the best feedback i myself am able to give SotA Community Managment.
( And my last one)

HOW TO AVOID PUSHING YOUR FANS FROM DIE HARD FANS FROM LOVE TO HATE!

www.hypebot.com/hypebot/2015/04/how-to-avoid-pushing-your-die-hard-fans-from-love-to-hate.html

Incase you do not read it - ( what is truly sad if you do not)

This is the summary of advise "Kiss Fan Community Manager had"

How can you avoid pushing your die-hard fans from love to hate?

1. Never take your die-hard fans for granted. Their opinion, devotion and money is as important as any fan.

2. Make all your fans feel like they are important, that all of their opinions matter.

3. Be careful about directly calling out upset fans.

4. If your fans have a voice on your website, do not take it away if you don’t like what they say. Doing so will only make them louder, on a website that you have no control or voice on.

5. You don’t owe your fans anything special because they have spent more money or have been a fan longer.

I deeply respect Fire Lotus, the Moderators, the Developer Teams , i also respect all on this Forum ( excluding all the personal attack craps! that you write harming your own feedback. And you should be aware that this is just silly and harms yourself. The cursing, and bad wording is silly and i truly hope the persons attack are able to laugh about it ).

I am a Fan of all of you!

And your Community is 99% Die Hard Fans who supported you.

But you must sit back and reflect and rethink your "Community Managment" Strategy. I am deeply concerned it is moving the wrong direction.

Why i post here.

I want the complete community to be able to read it.
So all can reflect on it.

But i do not want to get it moderated away. And that would happen on the SotA Forum.

Take care

Myrcello.

Membrane_on_Vacation
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KISS - A must read for SotA Community Jul 19, 2015 8:43:53 GMT Caliya likes this

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Post by Membrane_on_Vacation on Jul 19, 2015 8:43:53 GMT

Have you read all my stuff Myrc?
How about this one: insanemembrain.wordpress.com/2013/09/17/shroud-of-the-avatar-mods-smash-users/

There is most certainly a problem with community management and moderators. Nothing can be taken seriously in that aspect until it can be repaired.

I started with community management issues, unfortunately for both me and the Devs, other things caught fire under the spotlight. The core issue remains, piss poor community management driven by (clearly now: Starr).

My kingdom for a banhammer!
insanemembrain.wordpress.com/

Myrcello
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KISS - A must read for SotA Community Jul 19, 2015 9:24:44 GMT

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Post by Myrcello on Jul 19, 2015 9:24:44 GMT

I have read all your stuff. I read not only all your stuff, i read almost everything the last 2 years about SotA. In the languages i do understand even sometimes with translator.

I think we are the same page about community management - we just use different tools and way of presenting the message and our opinions.

We could of course discuss whos style has a higher chance of changing the Opinion of the persons you are sending the Message towards too.

Take care.

Membrane_on_Vacation The Green Machine InsaneMembrane has left the forum. Posts: 2,835	KISS - A must read for SotA Community Jul 19, 2015 9:36:59 GMT Caliya likes this Quote Select Post Deselect Post Link to Post Member Give Gift Back to Top Post by Membrane_on_Vacation on Jul 19, 2015 9:36:59 GMT What style would you use in order to convince Portalarium that their volunteer moderators are not professionals and are causing problems? Have you tried to do anything yet?
	My kingdom for a banhammer! insanemembrain.wordpress.com/

Myrcello
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KISS - A must read for SotA Community Jul 19, 2015 10:07:26 GMT

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Post by Myrcello on Jul 19, 2015 10:07:26 GMT

Jul 19, 2015 9:36:59 GMT Membrane_on_Vacation said:

What style would you use in order to convince Portalarium that their volunteer moderators are not professionals and are causing problems?

Have you tried to do anything yet?

I have.

And rethinking i have not been more successful then you. So maybe style is not always the case. Even so i believe that the way you smash something, the way the smash back.

I am searching for it at the moment. 1000 posts...search..

But i know that i did get a pretty tuff reaction on it. Some saying that my opininon is wonrg.

I made a post about that the Moderators need far more skills on a site that has Fans also being the Investors at the same time.
That it requires a far more sensitive approach.

That the Forum is a Gem during Developement and Crowdsourcing and needs Moderators to be neutral, more active - helping promote good subjects and so on.

And i appologice. It is not my write to complain about your style. You all post as you like.

Membrane_on_Vacation
The Green Machine

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KISS - A must read for SotA Community Jul 19, 2015 10:13:03 GMT Caliya likes this

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Post by Membrane_on_Vacation on Jul 19, 2015 10:13:03 GMT

I take no offence

I am just anxious to see how it can be done at all, no matter which style. As you said, you can't post that over there, because you will get moderated

You know it has gone beyond bad.

My kingdom for a banhammer!
insanemembrain.wordpress.com/

4theLOLZ
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KISS - A must read for SotA Community Jul 19, 2015 10:30:29 GMT via mobile Membrane_on_Vacation likes this

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Post by 4theLOLZ on Jul 19, 2015 10:30:29 GMT

4 the most part... The moderators have issues... Never been moderated so much in muh fockin life... Other than that... Comparing KISS community management errr A band is like comparing apples to oranges...

Myrcello
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KISS - A must read for SotA Community Jul 19, 2015 10:44:18 GMT via mobile templara likes this

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Post by Myrcello on Jul 19, 2015 10:44:18 GMT

Jul 19, 2015 10:30:29 GMT 4theLOLZ said:

4 the most part... The moderators have issues... Never been moderated so much in muh fockin life... Other than that... Comparing KISS community management errr A band is like comparing apples to oranges...

I think Fans and how we interact with them is universal independent of what they are fans off.

dodgy
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KISS - A must read for SotA Community Jul 19, 2015 11:37:39 GMT Membrane_on_Vacation likes this

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Post by dodgy on Jul 19, 2015 11:37:39 GMT

Nice post Myrcello

I am not sure what the correct approach is either. Highlighting issues hasnt worked, posting comments hasnt worked, reviews hasnt worked, PM doesnt work. The amount of coverage IM has gotten is a sure sign thats everything is not ok.

They need to eat humble pie and reunite the flock

Caliya
Strong in the Force

People fight to gain things they can't take with them in the end

Posts: 2,121

KISS - A must read for SotA Community Jul 19, 2015 20:27:52 GMT Membrane_on_Vacation and templara like this

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Post by Caliya on Jul 19, 2015 20:27:52 GMT

myrcello

Since posting that over at SotA would probably be deleted, that alone tells you something. There is no hope for it. Posting it here and it not deleted, I'm not so sure the mods over there would suddenly change their ways. SL is well aware.

On Steam, there's an article by SL (mentioned in another forum here), WARNING: Please read the negative reviews BEFORE purchasing.:

Here is what Tarsilion said in the comments section: "Starrlong below: "Our mods have a thankless job to maintain our rules of conduct. Just because some people do not agree with our rules does not make our mods incompetent nor overzealous."

But at least two of them ARE overzealous, arbitrary and completely unprofessional. Maybe instead of leaving this "thankless job" to fanboys, pay some professional with integrity to do that job, then it would not remain thankless. Until then my personal conclusion in defending all of their erratic behavior will have to remain that the fish stinks from the head. To anyone considering buying this game: Do not just rely on their forums for information. You may not find it there."

So yes, Starr does know the accusations. And no, nothing will change.

I should add, with emphasis: the problem isn't really the forums. It's only a reflection of Portalarium and their management.

Last Edit: Jul 19, 2015 20:28:26 GMT by Caliya

Men and boys, we show our manhood by how we treat our women.
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templara
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KISS - A must read for SotA Community Jul 20, 2015 1:50:33 GMT

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Post by templara on Jul 20, 2015 1:50:33 GMT

I deeply respect Fire Lotus, the Moderators, the Developer Teams

Why would you respect faggots and imbeciles? Or are you just saying this in order to gain some points with them if they happen to read this forum? Nicely done, then.

You and the pretty Richard do a lot of talking, Starr. And when you're done talking, do you get on your knees and suck his cock!?
==============
In the Wind where the Lovers Are Crossed under Shadows
Where they Meet and are Parted
By the Orders of Fate
The Girl becomes Tree,
And thus becomes Widow
The Boy becomes Earth
And Wanders Till Late

templara
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space rapist

Posts: 757

KISS - A must read for SotA Community Jul 20, 2015 1:53:23 GMT

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Post by templara on Jul 20, 2015 1:53:23 GMT

And who the fuck is that skirt Fat Lotus? Gina, is this her name?
has she even played a game in her entire sad excuse for life?
Jesus christ, i think the only thing she ever plays is playing with the plankton in the sea cause shes a fucking whale.

Last Edit: Jul 20, 2015 2:46:43 GMT by Membrane_on_Vacation

You and the pretty Richard do a lot of talking, Starr. And when you're done talking, do you get on your knees and suck his cock!?
==============
In the Wind where the Lovers Are Crossed under Shadows
Where they Meet and are Parted
By the Orders of Fate
The Girl becomes Tree,
And thus becomes Widow
The Boy becomes Earth
And Wanders Till Late

Membrane_on_Vacation
The Green Machine

InsaneMembrane has left the forum.

Posts: 2,835

KISS - A must read for SotA Community Jul 20, 2015 2:51:54 GMT Caliya likes this

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Post by Membrane_on_Vacation on Jul 20, 2015 2:51:54 GMT

Jul 19, 2015 20:27:52 GMT Caliya said:

myrcello

Maybe instead of leaving this "thankless job" to fanboys, pay some professional with integrity to do that job

I should add, with emphasis: the problem isn't really the forums. It's only a reflection of Portalarium and their management.

The thing is, even when simple things are suggested like a task in releasing information which the Devs already had, the fanboys pitchfork up and say "it would cost too much for the devs to create spreadsheet on this issue. I would rather them work and spend time/money on the game"

That and pre-alpha are their fucking answer to everything, and it shits me. Devs already have this information. JUST fucking RELEASE it yo, be as transparent as you want the industry to think you are Starr, come on, try it, you'll feel great!

And on that 2nd part, indeed. I started with the dicks in the forum not being watched, then found out it was due to moderator bias, then found out the moderators are literally(some of them) racist, totally unprofessional, and irate little small dick music wannabees. Here's lookin' at you Junior Moderator Mystic. xoxo - so that was not overly surprising, lots of places have issues with moderators and community, it is natural, but what was totally surprising is that when you look at the whole - it is Port management at the root cause. They also play favs, they also let their unprofessional selves seep through. Just for the record, that isn't "indie" that is just fucking incompetent folks.

My kingdom for a banhammer!
insanemembrain.wordpress.com/

KISS - A must read for SotA Community

Post by Myrcello on Jul 19, 2015 8:22:14 GMT

Post by Membrane_on_Vacation on Jul 19, 2015 8:43:53 GMT

Post by Myrcello on Jul 19, 2015 9:24:44 GMT

Post by Membrane_on_Vacation on Jul 19, 2015 9:36:59 GMT

Post by Myrcello on Jul 19, 2015 10:07:26 GMT

Post by Membrane_on_Vacation on Jul 19, 2015 10:13:03 GMT

Post by 4theLOLZ on Jul 19, 2015 10:30:29 GMT

Post by Myrcello on Jul 19, 2015 10:44:18 GMT

Post by dodgy on Jul 19, 2015 11:37:39 GMT

Post by Caliya on Jul 19, 2015 20:27:52 GMT

Post by templara on Jul 20, 2015 1:50:33 GMT

Post by templara on Jul 20, 2015 1:53:23 GMT

Post by Membrane_on_Vacation on Jul 20, 2015 2:51:54 GMT